No, it was the circa-1980 version where I had to sign a hard copy.

For the classic farewell, our $5 overnight parking (after discount) was not a tap your credit card quickie. The volume of the 'background' music took to the fore so much my wife and I had trouble communicating over it. Ice Machines: one on each floor, we presume, but according to one employee, the working ones were only on Floors 6 and 16. Check-in kiosks, for example: one bank of four had two 'Out of Service' and one turned off. We were not prepared for the level to which care and concern for the customer has declined. We have stayed here before, so we were ready for the parking search in the garage and the lengthy hike from the garage to the Chelsea Tower with all its ups, downs, and roundy-rounds. You lost me for life Tropicana, and everyone I know as well. We all took showers, put on fresh clothes, and went to bed around midnight.Īll we got for this was a $100 credit. We check EVERY INCH of the room and determine it to be safe enough to sleep. We get back, I wait another 10-15 minutes, and they move us to a smaller room (whatever at this point). My daughter was crying and exhausted, my wife was less than jubilant (I’m being extremely kind), and we had to go BACK to the lobby to get HOPEFULLY another room. We drag all of our stuff up there (I declined a cart just to get there as quickly as possible), swipe the card to go into the room, AND SOMEONE WAS STILL IN THE ROOM!! They assigned us an occupied room. We go down, HUGE LINE at 10:00 pm, and after 20 minutes I finally get a corner suite. We the had to pack all our stuff and head down to the check in to get a new room. As I was on my way to the front desk to get our room switched, she sends me a picture with another bed bug RIGHT BY MY DAUGHTER’S HEAD (who was knocked out ice cold asleep). About an hour after I left, I get text from my wife stating that she found a bed bug. My wife and little one went to bed early, so I went out to meet up with friends for a few drinks. Had a nice dinner at Carmines, walked the marketplace area, then headed up to the room at 7:30 to relax. Went to our 2 queen room in the Havana tower. Checked in on Thursday 11/9 with wife and 8 year old daughter.

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